If your order is a parcel it will be despatched with UPS.
Once your parcel has been collected and processed, UPS will send tracking and delivery information to the email address provided with your order.
The UPS tracking notification will include a link allowing you to follow your parcel’s progress and view the latest delivery information. UPS may also provide an estimated delivery window and, where available, options to manage or amend your delivery.
Please note: Tracking updates may take a little time to appear after the label has been created or the package has been collected. If you don’t see tracking updates straight away, please check again in a few hours.
Pallet Delivery & Tracking
If your order is on a pallet it will be despatched with Pallet Track.
Once your pallet has been collected and processed, Pallet Track should provide delivery and tracking information using the contact details provided with your order.
The tracking information will allow you to follow the progress of your delivery and view the latest available delivery information. Where available, Pallet Track may also provide an estimated delivery time .
Please ensure that someone is available to receive the delivery and that the delivery address is suitable for pallet access. Pallet deliveries require suitable access for a pallet vehicle and pallet truck.
Please note: Tracking updates may take a little time to appear after the pallet has been booked or collected. If you don’t see an update straight away, please check again later.
If you have any concerns regarding the delivery address, access or scheduled delivery date, please contact us before your order is despatched so that we can assist wherever possible..
DD, FK17-21, G63, G83, G84, KA26, PH1-7 & PH14 AB10-16 & AB21-25 (Next Day available), AB30-39, AB41-45, AB51-56 & AB99 (Economy service ex Hub), IV1-3, IV12 & IV30-36 (Next Day available), IV4-11, IV13-19 (Economy service ex Hub)
SCOTLISH HIGHLANDS
IV20, IV63, IV99, KW1-14 & PH15-26 (Economy service ex Hub), IV21-29, IV40-49 & IV51-56 (up to 5 Day transit ex Hub)
SCOTLISH HIGHLANDS
PA21-33, PA35-38, PA80, PH27-41, PH49-50 (up to 5 Days ex Hub and PH41 includes an offshore island proved in Zone L) HS, KA27-28, KW15-17, PA20, PA34, PA41-49, PA60-78 & PH42-44 (up to 5 Day transit ex Hub) KW15-17 & ZE (up to 5 Day transit ex Hub) PH8-13
JE GY1-8 GY9-10 Alderney & Sark (Up to 5 Day ex Hub. Collections subject to Customs Clearance Charge)
Important: Deliveries to residential addresses or locations without a forklift will incur a surcharge per delivery, as a tail lift will be required. Pallets cannot be unloaded onto gravel driveways. Deliveries must be made onto level surfaces such as tarmac, block paving, or concrete.
If a delivery fails due to unsuitable access, absence of appropriate unloading facilities, or the customer not being available to receive the goods, any additional charges from the courier will be passed on and added to the final invoice.
FORS Delivery available, speak to sales team for more information.
Pallet Collection Requirements
Machines must be placed upright on a 1.0 m x 1.2m pallet and securely ratchet strapped. Nothing must overhang the pallet footprint, as this may incur additional courier pallet charges, which will be added to the final invoice.
For hire machine collections, the pallet and straps provided at delivery must be used.
If the goods are not palletised on arrival, the driver may refuse the collection and a failed collection charge will be added to the final invoice. Drivers cannot wait while goods are palletised. If no one is available at the address, the driver must move on and a failed collection charge will apply.
Our informative videos provide invaluable guidance on operating machines and show expert tips on achieving the desired surface finishes, ensuring you get the best results every time.
Please speak to our sales teams for prices. 
